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Customer Testimonials

Suzanne Moussa
Suzanne Moussa
14:34 27 Jan 21
The staff at Kia West Chester helped to solve all of my issues today. Tom showed outstanding follow-through, Justin and Andy were fabulous finding out info for me and happily answered my questions. Thank you!As of today, 1/27/2021, my title and car registration have not yet arrived. Tom has followed up with the DMV and promptly returned my calls for assistance 100%. Terrific follow-up by Tom! If the docs don’t arrive in a week, I’ll be calling for help from Tom again...stay tuned.
Hanna Wells
Hanna Wells
18:46 26 Jan 21
Andy in service was wonderful. He managed to fit me in on short notice when my headlight went out and I needed an oil change. I would recommend their service. You do pay a premium at a dealership but the service guarantee is worth it.
Adam Richards
Adam Richards
22:15 22 Jan 21
Great service!
Lori Schmidt
Lori Schmidt
22:49 14 Jan 21
We purchased our very first Kia a 2021 Telluride about 4 weeks ago, we had a wonderful experience with our sales associate Jay Farrell and would highly recommend that anyone ask for him if you're in the market for a Kia vehicle. He's very knowledgeable and works hard to make sure all of your questions and concerns are answered. The technology on these cars can be quite complex and he was so patient with us as a technology challenged couple LOL.... we went to this dealer with NO intention of purchasing a Kia and knew very little about the Telluride, we quickly found out they're hard to get and be prepared to pay a premium over sticker price if you really want to own one. We did pay a lot but I must say we're very happy with our purchase. We dealt with the owner Jim as well as Florence in finance and both were very nice. We would highly recommend Kia of West Chester and especially Jay Farrell
Ken F
Ken F
23:32 06 Jan 21
The staff is friendly. The facility is clean. There is free WiFi, coffee, tea, hot chocolate. The service lounge has comfortable chairs.
Mike H
Mike H
00:54 05 Jan 21
Had a great experience at Kia of west chester. The staff was very knowledgeable, our salesman Russ did an excellent job, he is a real hard worker and knows his stuff! Go see him! Thanks for the new Sedona!The service department is also great, work is quick, and honest.
michael burns
michael burns
19:03 31 Dec 20
My regular mechanic uncovered a service bulletin from Kia, so I took the car to the dealership. They addressed the issue immediately, and I got my car back in a few hours. Everyone was courteous and attentive to my issue.
Eduardo Alvarez-Sanchez
Eduardo Alvarez-Sanchez
21:52 30 Dec 20
Great service and salesman Victor provide me with a great service, by giving me options and answering all questions. Fast and smooth process with people like him.
Sai Quarters
Sai Quarters
17:31 21 Dec 20
I always get great service whenever I'm there. They are always quick to get me in and out, as well as make sure all my needs are met.
Claudia Ruston
Claudia Ruston
12:37 18 Dec 20
Mike from parts , Alex manager, and Andy in service, went above and beyond to help me and make sure that my problem was solved in a timely and professional manner. Thank you so much to them for helping me.
Arnita White
Arnita White
22:43 15 Dec 20
We will recommend your location to everyone! You guys are awesome. Thank you for all your hard work, patience, and great customer service. A special thanks to Heather, Chris and Florence in whom I directly worked with, you all made my late night purchase go so smoothly.I love my new car guys!
Kyle Slemmer
Kyle Slemmer
14:24 15 Dec 20
Great customer service and no pressure to move on anything
Kale Drost
Kale Drost
22:26 14 Dec 20
I can honestly say this is the best dealership I've had to work with. They're courteous, clean, and actually seem like they have your best interest at heart. Andy helped me out again today, and is a genuinely good guy. Shout out to Victor as well (he sold me my first Kia) he's been nothing but nice, even when dealing with me, someone who originally believed all car dealerships were out to scam you. They're doing something right over at Kia of West Chester. Absolutely would recommend them.
jack giles
jack giles
05:35 13 Dec 20
Excellent customer service. Jay Farrell assisted in finding a suitable price for purchase. The Forte GT was an outstanding choice, when I was questioning what kind of vehicle to buy, Jay provided all informative specs on cars that fit my preferences. I will definitely recommend Kia of West Chester to others searching for a newer and better performance vehicles.
Kevin Quinn
Kevin Quinn
01:34 13 Dec 20
Thank you Jay Farrell and all the staff at Kia West Chester. The process couldn’t have been easier and Jay was extremely nice and helpful! I’d recommend them to everyone.
Susan Ward
Susan Ward
21:46 11 Dec 20
Had a great experience and would send anyone for a great deal!
Dawn Kirkmon
Dawn Kirkmon
03:29 09 Dec 20
Great visit for scheduled maintenance! I arrived a little early, but they took my car straight away. Andy is very professional and cordial. They were finished sooner than projected and even vacuumed my car!! Way to go KIA!!!
Dannielle Belmonte
Dannielle Belmonte
14:19 07 Dec 20
Andy, Dennis, and the service team are efficient, stayed in touch during the process of my inspection/oil change and are always friendly and patient! Thank you guys for always providing great and timely service!
Quiana Perez
Quiana Perez
03:34 07 Dec 20
Katie, Jay, Anthony and Florence helped me pull off the lot with a vehicle I can afford and that was a the best financial choice for me at the time. They were very personable, understanding, and diligent in their efforts to get me the best rate possible at an unbelievable interest rate and I absolutely love my car! The Kia of West Chester staff is pretty amazing!
David S.
David S.
17:20 05 Dec 20
Had what was undeniably the best car buying experience of my life at this location. Jay F assisted me with the purchase which was almost effortless and felt more like a conversation with an old friend than a sales conversation. I have no hesitation whatsoever in recommending this location and Jay if you are looking for a new vehicle.