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Customer Testimonials

Adam Wilk
Adam Wilk
12:42 23 Sep 20
Justin is the man! Always gets me in and out quickly and takes good care of my car. Highly recommend Kia of WC.
Matt Zilinskas
Matt Zilinskas
21:25 18 Sep 20
Great people. Great experience.
Young Bae
Young Bae
20:52 17 Sep 20
Service department is great and has knowledgeable and friendly staff
NaQuisha Wright
NaQuisha Wright
16:13 17 Sep 20
Highly recommend dealer! I had been turned down by two other Kia dealerships prior to coming here. I called Kia of West Chester and the energy of the sales rep was greater than what I’d received at previous places! My sales rep was Chris B and he took care of me and got the job done! He was engaged the entire process and made me feel important! He was determined to get the job done and he got me a great deal on a 2020 vehicle with a trade that I was upside down on! He built such great rapport from our phone call to our meeting in person! Everyone was friendly at the dealership even the finance staff Matt was great to work with! This is truly a dealership that values it’s customers! I got exactly what I came for and they weren’t just trying to sell me any car and put me in whatever they could sell me! I left with a full tank of gas in the vehicle I wanted! Overall, I enjoyed my experience here and will be recommending Chris to all my friends and family!
Leah Koneski
Leah Koneski
17:44 16 Sep 20
I purchased the 2020 Kia Sportage and I love the car. The only thing I have a problem with his the sales person telling me a “voluntary repossession” wouldn’t hurt my credit. I’ve had problems with my Kia Forte (purchased at a different dealer in northeastern PA) since I bought it and it even died in the parking lot. I felt she knew I was desperate for a vehicle, and since my car didn’t qualify for a trade in, I knew she wanted me to walk out with a car.I’m grateful for the vehicle, but I don’t appreciate being lied to. I know better than to believe that a voluntary repossession wouldn’t hurt my credit, but someone else might not know any better. Don’t lie to customers spending a pretty penny for a vehicle.Florence; however, was wonderful and I appreciated her compassion.
Paul Green
Paul Green
20:00 15 Sep 20
Used the service center and had a great experience. Justin was professional and courteous, providing top notch customer service. I liked the feature that you could text for help throughout the waiting period. The charges and service were explained thoroughly. Overall, it was a pleasant experience and I plan to go again should I require service on my Kia vehicle. I gave 4 stars because I believe there's always room for improvement!
Anthony Dennis
Anthony Dennis
14:16 14 Sep 20
The service department provided exceptional customer care from start to finish making the service appointment for me comfortable and comprehensive towards the service provided to my vehicle. Thank you Andy and crew!
David Bonet
David Bonet
23:11 10 Sep 20
professional servicing of kia vehicles, but prices are higher than other inspection/repair locations.
Bonnie Orr
Bonnie Orr
20:55 03 Sep 20
While there seemed to be a line already present (4 cars ahead) when I pulled up 1st thing in the morning, when I walked in, the service squad was all ready to take care of me. The Service Manager, Dennis, walked me outside to the car to discuss what needed to be done. He immediately took care of half of the list by showing me how to find and re-program a couple changes I was looking to make to some controls. The staff then called for a Lyft to take me home. I was contacted at home by Justin who provided Status on the car and the fix. Justin later contacted me when the car was ready and scheduled a Lyft to bring me back to the dealership. Upon arrival, Justin was waiting for me outside with the keys, explained what was accomplished at no charge to me, apologized for my inconvenience and efficiently got me on my way home. Thanks to the service staff for their professionalism, courtesy and efficiency!Bonnie, Exton PA
J Morris
J Morris
21:41 31 Aug 20
Dealership staff were very friendly and helpful. Went in for an oil change and come to find out it needed software updates everything was done in a very timely manner.
Christopher De Bonaventura
Christopher De Bonaventura
18:35 28 Aug 20
Good people on the service side.
Rodney Braun
Rodney Braun
18:20 28 Aug 20
Top notch service department. The Service Manager is kind, courteous and knowledgeable. 5 Stars all day!
Robert Suppa
Robert Suppa
12:57 28 Aug 20
When a car dealerships people do a great job on repairs of your car and make sure you understand what they do,someone should say something.Service Advisor Justin Thomas goes above the levels of service advising when his master techs find the problem explains the process and does the job. thanks great job. see you next time.
Charles Gilbert
Charles Gilbert
12:12 28 Aug 20
Great customer service and fixed my car in a timely fashion! Thank you!!
Andrea Carneval
Andrea Carneval
22:50 24 Aug 20
Had a great experience at Kia of West Chester today. Every person I spoke to was nice, Jim in financing, Mateo the salesman, Florence in financing, and Jim Sipala himself came over and said hello. These people don’t act like they’re out to get you (which I recently experienced at a Mazda dealer) and are willing to work with you. Highly recommend!
Jim Loux
Jim Loux
13:47 21 Aug 20
helpful & knowledgeable staff
Dee Hurford
Dee Hurford
21:46 18 Aug 20
From the phone call to schedule my appointment, to drop off and pick up customer service was great. Justin was very attentive. He made sure I got the right level of service my vehicle needed based on mileage and more importantly I knew how much I was going to pay before I left the service department. He texted me so I would be able to reach him conveniently just in case I had any further questions. Outstanding service
brandon stump
brandon stump
18:37 13 Aug 20
Chris got us and great and everyone was super helpful. Never thought i would have such a great time buying a new car!
Emily McCoy
Emily McCoy
16:47 13 Aug 20
Chris was very helpful and helped me get everything I wanted.
Gretchen Shope
Gretchen Shope
16:26 13 Aug 20
Staff are super friendly and so helpful. I appreciate my service.
Nichole Scull
Nichole Scull
22:32 12 Aug 20
I am very grateful for Chris Brousseau and the team at Kia of West Chester. They listened to our needs and were very determined to help us get a vehicle that worked for our family. I appreciated not only their time and patience, but their dedication to customer service. They weren’t happy until we were happy. Thank you Chris!
Rich Flowers
Rich Flowers
03:01 12 Aug 20
Great 1st experience. Justin Thomas greeted me promptly when I arrived. He was both friendly and courteous. He told me how long the service would take and he was right on time.
Gary Kaplan
Gary Kaplan
20:45 11 Aug 20
I arrived a few minutes early. They took the car, indicated that it would take an hour and 50 minutes later, I was back on the road
Pete Kaye
Pete Kaye
14:47 09 Aug 20
Great service. They communicate very well and are very accommodating. I highly recommend these guys
Joseph Sestric
Joseph Sestric
23:43 03 Aug 20
The people and the service were so outstandingly excellent that you should use them whether you own a Kia or not. Mine is a Hyuandi Azaea and I got the first class treatment and service. Most highly recommend them for your next service.
Meghan McDonald
Meghan McDonald
22:13 03 Aug 20
Every experience I have at this Kia has been nothing but amazing. The staff are always so friendly and polite and they continually make sure they can fit me in and make things work for my schedule. Don’t know why there are even any negative reviews I have never actually enjoyed going to a car place before until I started coming here
Gai-Jin Harrison
Gai-Jin Harrison
16:34 31 Jul 20
Fast, detailed and easy. Great 👍 experience
Marcy Braid
Marcy Braid
14:17 31 Jul 20
Service is always thorough and efficient. Andy always explains what is being done and keeps me informed throughout. I had the added convenience of a complimentary Lyft ride home and back so that I did not have to wait for my car. A great feature - thank you! I wouldn’t think of taking my Kia anywhere else.
Mark Samoylo
Mark Samoylo
18:42 30 Jul 20
Very happy with the work and communication received from Kia of WC. Thanks!
Adrian Gibbs
Adrian Gibbs
00:31 30 Jul 20
Appointment was handled well, Lyft rides were provided and prompt. Team was friendly. Couldn't have asked for a better experience.
Anna Rodriguez
Anna Rodriguez
15:18 28 Jul 20
I was starting to lose hope on my car search. After about six months of searching for the right vehicle and after a few very big disappointments at other dealerships where they were trying to scam me, I came across Kia of west Chester’s online advertisement. After reading reviews and checking out the inventory, I decided to give the dealership a try. I contacted the dealership via online and the next day received a text message from, I didn’t know at the time, the finance manager of that dealership. I explained my situation and my needs in a vehicle to Brad the finance manager and he was very transparent from the beginning about everything. I made the appointment to go into the dealership on Monday 20th of July with no intention of purchasing a vehicle. However, from the moment I stepped out of my vehicle I was greeted by one of the sales team members, Chris, who immediately immediately introduced himself and escorted me inside the building. Chris ended up being my sales team member. Chris and the whole entire team made me feel extremely comfortable in the dealership, I felt no pressure what so ever to purchase a vehicle, everything was transparent from the get go, and all my questions were answered completely. I ended up purchasing a brand new 2020 Sangria Red Kia Sorento with only 245 miles on it. The SUV had everything that I needed in the vehicle. To make things even better, I received the finance terms far better than any other dealership that I’ve been to up to that point. Because of my experience with this dealership, Kia of West Chester has a customer for life! My husband and I will be back next year to purchase my husbands new car and I will make sure to refer all my family, friends and co-workers to this dealership. I love my new vehicle! 😊