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Customer Testimonials

Reggie Gavin
Reggie Gavin
15:51 03 Dec 20
Amazing job definitely appreciate the service this morning
Dorothy Hammond
Dorothy Hammond
15:07 01 Dec 20
Jeff was great to work with! Thank you!
caitlin hoesterey
caitlin hoesterey
20:05 30 Nov 20
Luke was super amazing through out the entire process of buying my first car!Took the time to explain and answer all my questions!100% recommend going to Kia of west Chester!Thank you so so much!
Laura dill
Laura dill
04:16 29 Nov 20
I went in to check out a car I've only seen online. I was greeted by the friendliest guy, Jay Farrell. Even under his mask I could tell he had such a warm and welcoming smile. The dealership was very busy, it was during black Friday. Jay offered me refreshments and found me a table to sit at while I waited for him. He was helping another couple at the same time, but never made me feel rushed, ignored or like a bother.I wasn't expecting to drive home that day in my new car, Jay made it not only happen but made it painless. I was a female, alone, in a car dealership, expecting to have to fight for respect, but there was never a moment with Jay that I had to put my guard up. He was so great, respectful, helpful, transparent about terms and never rushed or pressured me.I would definitely recommend everyone to go to Jay Farrell.Thank you Jay Farrell!
Jeanna V
Jeanna V
18:55 27 Nov 20
Came to the dealership set on a certain vehicle and Jay F. came over right away was incredibly pleasant and informative. He worked with us as much as possible and was understanding the entire time; In the end, he helped me get the car I had my mind set on and couldn’t have been nicer - everyone had great attitudes who helped us. I would absolutely refer anyone to this dealership and to Jay specifically!
Lynne Prince
Lynne Prince
15:28 27 Nov 20
Professional and thorough. Great service and knowledgeable, friendly staff!
Suman Sen
Suman Sen
00:55 26 Nov 20
I bought a Kia SUV from this dealership. When I started my search their salesperson, Jay Farrell, got on the phone, listened to what I wanted and worked with me in identifying the car that’d be right for me, worked on a fair value for my trade in, and came up with a price that was acceptable to both of us. The visit went smoothly and in the space of a couple of hours I was out with a new car. Their finance manager, Florence wants to optimize the buying process even more so that the customer visit is short and pleasant! That’s what I call great service!!
Jerry Shields
Jerry Shields
19:47 25 Nov 20
Andy in the service department is knowledgeable, friendly and personable.Service was routine updates. Thank you for yhe quick schedule time frame and quick service time.
David Beckman
David Beckman
15:46 24 Nov 20
Justin and the service team at Kia West Chester are interested in getting your car fit as a fiddle and out the door at the right price. Very satisfied with their customer service and attention to detail.
Bruce Gordon
Bruce Gordon
23:27 18 Nov 20
First service on my 2021 Telluride. Pick up and delivery of vehicle made it a great experience.
Brad Laudal
Brad Laudal
23:02 13 Nov 20
Had a great experience with Jay. In and out in two hours, very knowledgeable.
Beth Melfi
Beth Melfi
00:17 12 Nov 20
Jay was a great sales person, he was friendly and did not make me feel pressured to do anything I didn’t want to do. I was able to bargain for the price that I wanted and had a brand new car in less than a couple hours. Very happy with my purchase and service!
Anya
Anya
01:08 06 Nov 20
I want to say that Jay Farrell and the finance gentleman we had the please you work with yesterday was absolutely amazing!! This is now my 3rd Kia, and Jay was BY FAR the BEST salesman I ever dealt with, very personable and great personality! If you’re looking to see ya in a Kia! Go see Jay!!!!
William Wallauer
William Wallauer
21:02 05 Nov 20
Just want to give a shout out to my salesman Jay Farrell he was incredibly kind and took the time with his sales manager Anthony to crunch the numbers to make me a great deal but I'm a little upset with the dealership who has an ad out on the internet if you buy a car you would receive a $500 gift card to target and they gave me a $10 dollar gift card this is not the way to do business 😡 I give my salesman 5 stars dealership 1 star
Mon H
Mon H
23:00 03 Nov 20
Very pleased with our experience at Kia of West Chester. Our sales person, Victor, was very patient with us & helped us every step of the way. We are thankful that even though our credit isn't perfect, they worked with us & we were able to purchase a vehicle.
Terrence Barr
Terrence Barr
13:48 03 Nov 20
Just purchased a vehicle from here and it was by far the smoothest car buying transaction I have ever been a part of. I was treated well by the staff and even better I received a great deal on the purchase.
Paul Comer
Paul Comer
02:17 31 Oct 20
Made a purchase today. Jay was very friendly and knowledgeable about the Sportage I bought. 2nd Sportage for me and have been going to Kia WC for Several years.
Heather R
Heather R
18:21 29 Oct 20
Recently purchased my first Kia and had the pleasure of working with Jay. Car buying can be stressful but Jay was so friendly and made me feel comfortable each step of the way with no pushy sales methods. The entire process from sales to financing was quick and easy! Overall amazing experience at Kia of West Chester and I would highly recommend going to see Jay.
SmileStylez
SmileStylez
17:23 18 Oct 20
Quickly figured out problem with no hassle and no other services offered that were not asked for. And I was not charged for diagnosis of problem for possible power train warranty repair when another shop wanted to charge me ~$587.00 for a new front axle and two new front tires. Thank you!
Giga Pudding
Giga Pudding
03:15 18 Oct 20
The best car buying experience I have ever had, J and Mike worked everything in the book to get me a car I like and was in my budget. No pushy tactics or stereotypical car salesman vibe just honest information and help. Highly recommend a stop by for any interested in a Kia.
Stephanie CentenoHeydt
Stephanie CentenoHeydt
21:53 17 Oct 20
Jay was amazing. Please go get you a new car or used car. Awesome service. 🤩🥳. He had great deals. He is hustling for you.Keep him employed. 😉
Xyieana Ro
Xyieana Ro
21:52 17 Oct 20
Jay Farell was able to help me with finding an amazing car for an amazing affordable price !!! Excellent service
Gene Kim
Gene Kim
00:04 14 Oct 20
Mateo here have provided me with the utmost patience and service, thank you to the crew.
Shane Kearney
Shane Kearney
16:28 13 Oct 20
Came in here to purchase a car with my girlfriend, and Victor made our experience as quick and painless as possible. Definitely an all around good experience!
Matt Jost
Matt Jost
15:40 13 Oct 20
Jay is the best sales man around. I highly recommend him! Thank you Jay!
Rich Herbst
Rich Herbst
14:10 13 Oct 20
Friendly and efficient folks, they kept me in the loop on repairs throughout the process.
Cathy Petrowsky
Cathy Petrowsky
21:05 12 Oct 20
I've never had such an experience in buying a car with Kia of Westchester my salesperson Victor was the most cautious kindness with most experience working with people. This kind young man took such patience consideration and pulled out all the stops to get us the best deal I would recommend Kia of Westchester to anyone.
Reid Hetzel
Reid Hetzel
21:04 12 Oct 20
I just leased a brand new 2020 kia forte and couldn't have had a better experience. Victor exceeded my expectations in both knowledge and helpfulness. If you're looking for a new vehicle and dont want the pressure of any salesman, Victor down at kia of west chester is your go to guy. He knows the ins and outs and will fight to get you the absolute best deal!
tonya sharkey
tonya sharkey
18:02 12 Oct 20
Jay was a pleasure to work with very friendly and knowledgeable. I definitely would recommend him.
Annette McAteer
Annette McAteer
14:42 10 Oct 20
I just purchased a 2020 Kia Sportage. Our salesperson Jay Farrell was amazing. He was so friendly and personable. He went over and above what he needed to do to get us the car that we wanted. The sales managers also introduced themselves and were friendly. Live the car and would highly recommend Jay and Kia of West Chester.
kim harris
kim harris
00:09 10 Oct 20
I have had great experiences with the service department .