I bought my first electric car. My sales person, Katie Brown, was very helpful and you could see the smile behind her mask. She made me feel very comfortable and no pressure at all. Manager Mitch was also a great person to work with. My wife and I were shopping and visited the dealership 6 times and were able to make our decision. However, the car was not in their inventory but they were able to locate the vehicle for us. Katie was great with communicating when the vehicle would be ready for us to pick up. When I pulled in she was sitting there with a Wawa coffee even knew how I liked it. She was very knowledgeable about such a new product. She answered my questions. She made it fun to discover the differences between the gasoline powered car and an electric car. Highly recommend.
23:57 01 May 21
Had one of the best buying experiences ever! Easy in and easy out. Marvin B. was an absolute joy to work with. I highly recommend him! Go check them out, you won’t regret it!
22:17 30 Apr 21
I went with my daughter for her 1st new car purchase. Katie Brown was our salesperson. She was very personable and professional. When the car she wanted was not in stock & we were there late she personally drove the car to our home the next day.
10:04 25 Apr 21
The staff was friendly and helpful and the service on my car was done very quickly.
00:17 21 Apr 21
Customer service at Kia is great! All of the service staff is very accommodating. Rides are offered to and from car drop off which is a huge conscience. Justin was especially great today
Anna Marie DeVito
15:56 10 Apr 21
What an absolutely fabulous car dealership experience! Katie Brown was our salesperson and she is definitely why we bought from this dealership. She is friendly, well informed, and genuinely wanted to match us with the right vehicle. My Mom has a bit of trouble walking and she went above and beyond to make sure my Mom was comfortable. We are beyond happy with our purchase. Ask for Katie when you go.
19:07 08 Apr 21
They have provided me with the best service since I bought my vehicle. Very thorough and when they ask a time that I would like to have my car back it's always at that time. I also like the fact that if you need a ride to your place of employment they will take care of that for you too. So very pleased.
23:53 07 Apr 21
You guys are awesome!! Very thankful for my salesman Chris and the whole team. Excellent customer service/very helpful. You really made getting my first car an easy but exciting experience. It’s awesome that you guys offer to drive the car to the customer’s location too. Very satisfied, thanks again! 😄
17:42 07 Apr 21
Last week I had the opportunity to experience first-class customer service at Jim Sipala Kia at Westchester. From the time that my wife and I stepped on the lot we were greeted by our representative, Victor. The entire process was seamless. The website was very informative and all of my questions were answered by our representative, Victor. We bought an awesome car and are very pleased with our purchase. We will buy again and refer our friends and family. Thank you Jim Sipala and the entire team at the Westchester office.
17:10 06 Apr 21
Excellent service. Multipoint inspection explained, cost and estimated completion time provided. First time service on new Telluride and first experience with KIA service. Very well done.
20:00 05 Apr 21
I would highly recommend Kia of West Chester. Service is always done quickly and efficiently. The service department really takes care of you!
17:31 05 Apr 21
From the time I stepped in Kia of West Chester lot. Angelo Popovsky has been tremendous, even tho I wasn't looking for a vehicle at the time he peaked my interest and gave me everything I asked for if I wanted to purchase. I did purchase and the experience was fantastic. Justin from the Service Department was also a fantastic person as well. Keep up the great work gentlemen and Kia of West Chester.
00:32 03 Apr 21
Pleasant buying experience from start to finish. Everyone in the purchasing process were professional.Thanks for the friendly service.John Ford
15:44 01 Apr 21
Katie was wonderful. She was patient and kind!! We would definitely recommend her to anyone who is thinking about purchasing a vehicle!! Thank you!!
11:07 01 Apr 21
We bought a car Saturday. My wife, son and Myself couldn't of been happier. Saleswoman Katie was great. She did an excellent job showing us the inventory, very knowledgeable and helpful. We will definitely recommend her and the dealership. Thank you
20:38 31 Mar 21
Very grateful to Katie Brown and her manager mitch at kia in west Chester. She is very wonderful friendly, from the minute I got there the experience I had with Katie and her manager were overwhelming. She made me feel I was just with someone from home, I was so comfortable from her approach, her smile, she made laugh all the time I was there. Before I could know it was approved. Less than an hour
19:54 31 Mar 21
Katey Was a very good sales Woman, helped me get my new Infiniti.
18:48 31 Mar 21
I worked with Katie Brown and she was fabulous! The entire process went quickly and I left happy with the vehicle I purchased and the amount I paid for it. Thanks Katie.. you rock!
16:38 30 Mar 21
I stopped by on 3/12/21 to look at the Seltos LX and was greeted by Kyle Keckler a salesman there. He was very helpful and friendly. He showed me where they were and I found a higher EX trim that I loved. I took it for a test drive and within a short time after he and the finance team had me driving away in my new fully loaded car at a price I could afford. Couldn't be happier, Thank You!
20:58 29 Mar 21
Knowledgeable efficient and courteous service.
Tracey Parnell Austin
18:58 29 Mar 21
My recent service experience was very professional and quick. Everyone is always very attentive and courteous.
17:53 28 Mar 21
The service dept guys were very prompt and thorough in dealing with my car problem.
16:23 27 Mar 21
I’m really happy with my experience. I had to drive to California but knew I shouldn’t do that without getting my car checked. The staff here squeezed me into their schedule and told me what I needed done so I would make it there safely 🙂
00:58 26 Mar 21
The service was excellent. The car was ready when promised and the people were extremely friendly and professional.
20:49 25 Mar 21
Service members were helpful and explained issues with my vehicle. Will be returning for further work.
Bridget Corry Morse
15:41 24 Mar 21
Kia of West Chester made buying my Soul straight forward by explaining options and most importantly listening to my auto needs. There was no wasted time and games.The service department is capable and explains service needed and work done. They also answer questions concerning other items like how do I operate options, what does this message mean, what is your experience with these cars.
15:51 20 Mar 21
I came in to have my Kia Soul inspected, didn't think to take into account Covid-19. They were able to work me into their schedule.
14:43 19 Mar 21
Jim Sipala Service in West Chester is awesome!Excellent scheduling options, communication that’s reliable and available via text for up to date timing. Really appreciate their service to my vehicle, it’s a reason why I continue to LOVE my Kia!!
18:38 18 Mar 21
It was super baller
17:19 17 Mar 21
I had to get a key fob replaced. Easy process. Service advisor Justin was very nice and super professional. Will definitely be back if I need anything else for my Kia.
03:01 17 Mar 21
Very grateful to my salesman Drew and the finance team at Kia of West Chester. I had a less than ideal situation and these guys worked relentlessly for DAYS to find me a great car and financing. They literally didn't give up even after I thought it couldn't happen for me. I have my first brand new car, and it's all because of Drew and his team! Thanks again! I really appreciate you!
12:07 16 Mar 21
The service department @kiaofwestchester is absolutely the best ever. They communicate what your vehicle needs and executes your vehicle's service in a timely manner..I highly recommend Kia of West Chester..
15:08 15 Mar 21
I live about an hour away and came for my first oil change. Initially I was told I had to drop the car off and couldn’t wait. When I called back someone was very nice and accommodated me by moving my appointment time so I could wait. This location was very informative and very thorough with my car. I barely had a wait time. I highly recommend this location for all of your needs .
20:15 10 Mar 21
My family has been buying our cars from Jim Sipala Kia of West Chester for years. Most recently, I bought a used Honda Civic which was priced fairly. The staff, especially Jacob the sales manager, were very helpful and kind.
02:22 09 Mar 21
I have never been disappointed with the service at Kia of West Chester; and the recent visit on March 6, 2021, was no exception. Andy at the service desk was most courteous and kept me informed throughout my visit.
21:00 06 Mar 21
I had the pleasure of working with Kyle from start to finish. He made the trade in & buying process so easy for me. Walked out with a 2021 in less than 3 hours. I felt so comfortable talking to him. He is just an all around awesome salesman. #GodIt
12:16 06 Mar 21
I highly recommend this dealership! The employees and service there are outstanding! I had the pleasure of working with an individual named Kyle. Because of him, I was able to buy my dream car!!! He was determined to help me and succeeded by going above and beyond! If you are ready to buy a car and struggling to find a dealership, then look no further....Kia of West Chester will fix that and you’ll be driving home with a big smile in your new car!
11:27 06 Mar 21
Made a purchase today. Jay was very friendly and knowledgeable about the Sportage I bought. 2nd Sportage for me and have been going to Kia WC for Several years.Update. I wanted to add that I have been very satisfied with their service department, especially Andy who’s worked with me as my service advisor.
20:42 05 Mar 21
They took my mild issue with my car very seriously and updated the status of the vehicle multiple times. 5 well deserved stars!
01:11 05 Mar 21
The customer service at Kia West Chester is outstanding. Every person in the service department has been friendly, knowledgeable, accommodating, and so proactive to please the customers. With hesitation, the best service department experience I have enjoyed in 40 years of driving.I can recommend this dealership to everyone I encounter... these guys are the best!!!
00:57 05 Mar 21
Staff is beyond friendly. Andy was a pleasant joy when dealing with my tire issues.
21:52 04 Mar 21
Absolutely Excellent service, They walk through everything and keep you updated ,I Would definitely come back
Mike Baratta Guitar & Music
13:58 04 Mar 21
The car was towed to the dealership Saturday evening. Monday morning I received a call and it was assessed and repaired with a new master fuse the same day. Outstanding service for an unscheduled appointment. Thank you!
16:24 28 Feb 21
Very professional and helpful.
19:23 27 Feb 21
Jeff was great to work with! Thank you!
15:43 27 Feb 21
Kyle keckler was friendly and very personable.I wasn't even intending to buy the car and because he was helpful and walked me through the process of buying my very first brand new car.shout out to Victor who was helpful with the technicality that this majestic car's capability. It was a great experience overall! Kyle made the best instant coffee! Happy with my purchase.
18:42 26 Feb 21
Great service as always thank you!!!
16:39 20 Feb 21
We bought a new car Friday from Kia West Chester and the Sales Manager .was great patience and pleasant.KYLE the service rep was awesome also he presented us a deal we couldn't refuse ,great guy
14:36 15 Feb 21
Update 2/10/21: 10 days shy of 6 months post car buying, I have my permanent plate. They gave me the option of having someone bring my registration to me, and I took them up on it and added back a star. However, months and months into covid this dealership and their third party title company still have some work to do on their efforts after the date of purchase.Update 12/19/20: 4 months later, and one extra trip to the DMV to extend the temp tag (with a 3rd happening today), no finalized title/registration/plate for my vehicle. Excuses ranging from our title clerk quit because of backlog due to covid, to “some people’s registrations and tags are approved quickly and some aren’t.” I called Delaware DMV (I live in DE but purchased 20 min away in PA), they looked up my VIN and have no record of a Title Application. This Kia dealer said they sent it in. Meanwhile people in my neighborhood have gone through this process at different dealers and gotten their information approved within a month. I was told it would be a good idea to just go extend my temp tag for a THIRD time in order to give them SIX MONTHS to process my information.I was told by Kia that I don’t even need a different tag, I can keep my same tag....This is absolutely unacceptable. 2 stars remain for my nice experience on the date of purchase, but 3 taken away due to the frustration and unnecessary time spent on the back end emailing and calling to get this resolved.8/20/20: Had a great experience at Kia of West Chester today. Every person I spoke to was nice, Jim in financing, Mateo the salesman, Florence in financing, and Jim Sipala himself came over and said hello. These people don’t act like they’re out to get you (which I recently experienced at a Mazda dealer) and are willing to work with you. Highly recommend!
04:51 13 Feb 21
Quick service, omg the attention to detail was reassuring!
14:51 12 Feb 21
Justin was fantastic. Very caring and kept me informed my whole appointment. Highly recommend justin and his service team Andy & Dennis are top notch
23:18 11 Feb 21
Excellent service by Justin at Kia! I certainly appreciated the courtesy Lyft ride home and back so I didn’t have to wait for my car. Thanks for taking care excellent care of my Niro and the free vacuuming was a great bonus!
00:23 11 Feb 21
“Wow” is the best word to describe my experience. I needed a repair rather immediately to pass my DMV inspection. The shops closer to me had a one month waiting period, yet this shop not only took me in the same day I called, but had my car fixed the same day as well. Thank you Justin and team.
14:45 10 Feb 21
Mike was an awesome sales person, he took his time and answered all of my questions and went through every feature in the car and made me feel comfortable in the car I was buying. I practically left with no questions because every concern was answered. The management in the dealership was great as well. From the GM to the finance manager all came and introduced themselves minutes after walking in through the door. I never felt pressured and I definitely will be buying from Kia of West Chester again and recommending to friends and family